The Role
As a Seasonal Designer, you will provide outstanding service to our customers through design insight and creative talent to fulfill orders, and support Customer Service and our cross-functional partners with your design expertise. As the Minted Design Studio operates seven days a week, availability to work one weekend day is required to provide consistent, high-touch support to our customers.Responsibilities
- Incorporate customer requests, text, and photos into designs
- Create polished and professional print-ready proofs with typographic legibility and consistency
- Proofread the customer-entered text
- Ensure the photo quality of customer-supplied photos
- Recolor and edit images based on customer requests
- Review the work of fellow designers to ensure the quality of design and accuracy of edits before sending a digital proof to the customer
- Collaborate with customers through written communication to modify and finalize designs
- Assist with design-related questions from internal teams
- Resolve escalated customer orders with design-related issues
- Work directly with customers via email or screen-share as needed
- Uphold service-level standards by meeting quality, productivity, and response-time expectations
You are
- Highly self-motivated, well organized, and attentive to detail
- Passionate about providing world-class direct customer support
- An excellent team player with the ability to work independently
- Able to multitask, prioritize, and track multiple responsibilities, and thrive under pressure
You have
- At least 3+ years of experience with Adobe Creative Suite
- Freelance design work and client interaction experience
- Fine art skills (watercolor painting, illustration, calligraphy, hand-lettering)
- Service and customer expectation management skills
- Experience executing the principles of typography and print design
- Proficient knowledge of wedding etiquette
- Excellent interpersonal skills
- Clear, concise, and professional verbal and written communication
- A Bachelor's degree
