Job Summary

What You’ll Do

• Own design outcomes end-to-end, from defining the problem through delivery and iteration.
• Partner in the product triad to shape problems and deliver outcomes — not just execute against a roadmap.
• Lead Product Discovery: embed with our users, conduct research, observe real workflows, and develop a deep understanding of what people actually need.
• Translate complex operational data and system states into interfaces that are clear and actionable. Usability is the priority, you can take a messy business process and turn it into something people actually want to use.
• Prototype and validate ideas at the right fidelity before committing to engineering time.
• Own your design workflow (Figma & Claude) — systems, prototyping, developer handoff, and Design QA with clarity and precision.
• Connect design decisions to measurable outcomes in partnership with product and data teams.
• Contribute to the Experience Design practice through participation in design critiques, maintaining the design system, and knowledge-sharing with teammates to elevate craft.

What We Need

• 6+ years of experience in product design or UX with a strong portfolio of shipped work.
• Proven ability to drive design as an individual contributor within cross-functional teams and across multiple projects. Demonstrated ability to run design independently — scoping, executing, and iterating.
• Experience with operational or technical domains — internal tooling, B2B SaaS, or enterprise software — including dashboards, workflows, monitoring systems, or similar complex environments.
• Strong discovery skills and ability to translate learnings into design improvements. You know how to get to the real problem through research, observation, and process mapping.
• Advanced proficiency in Figma, including systems thinking, prototyping, and developer handoff.
• Experience using or integrating AI tools into design workflows.
• Comfort measuring success using both qualitative and quantitative signals.
• Strong communication and storytelling skills, with the ability to influence stakeholders at multiple levels.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions.

Desired Qualifications

• Experience in healthcare, health-tech, or regulated environments.
• Experience contributing to or scaling design systems across multiple teams or products.
• Familiarity with accessibility standards and inclusive design practices.

What You'll Need to Succeed

• You are curious about how systems work and energized by complexity.
• You are comfortable with ambiguity and create clarity rather than waiting for it.
• You make design decisions with incomplete information and adjust as you learn.
• You understand your users’ real context, not just their stated preference.
• You want your work to matter and you can draw a line from a design decision to a better experience for the people who depend on it.
• You are passionate about the craft of design and want to be part of how it’s evolving with AI.

Portfolio Expectations

• Show us work that demonstrates end-to-end ownership, discovery rigor, and design craft in complex domains. We want to see how you think — the problems you framed, the trade-offs you made, and how your solutions evolved. We are most interested in your hands-on design work.
• Portfolios should emphasize impact, outcomes, and influence, not just deliverables.