About the Role

At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability,and deliver exceptional service.

We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.

This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use,and wants to make a meaningful impact on the lives of hardworking service professionals across the country.

What You’ll Do

Product Design Excellence

• Transform customer and business objectives into compelling products that have purpose, simplicity,and are feasible to build
• Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
• Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
• Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed,and trust

Collaboration & Communication

• Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
• Collaborate closely with business stakeholders, product managers, engineers,and other designers in a triad model
• Clearly present your design process, inspiration,and decisions to stakeholders, explaining the “why” behind your work
• Use storytelling techniques to communicate complex design rationale and build alignment across teams
• Share your work in design reviews to explain your decisions, triage feedback,and use it to iterate on your solutions

Design System & Consistency

• Champion cohesion, consistency,and accessibility by delivering designs that promote our organization’s experience strategy and design system usage
• Apply design system standards consistently while contributing to its evolution based on user needs.
• Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.

• Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.

• Demonstrate a solid understanding of customer needs, core workflows,and key business goals, using this context to make informed design decisions with minimal guidance

Mentorship & Growth

• Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
• Coach team-level peers through their design decisionsand share learnings with your immediate peers and the team
• Nurture WorkWave’s culture and principles within your team and the broader design practice
• Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
• Stay current with design trends, tools,and methodologies, particularly those relevant to AI-powered products

What You’ll Bring

• 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
• Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
• Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
• Proven experience clearly communicating design decisions and their impact on the customer
• Solid capacity to communicate and present complex problems clearly to diverse audiences
• Deep understanding of user-centered design processes and human-computer interaction principles
• Demonstrated ability to evaluate the customer and business impact of your design decisions
• Proficiency in modern design tools (Figma preferred)and design thinking methodologies
• Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
• Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience in the design field
• Demonstrated commitment to continuous learningand staying current with design trendsand best practices

What Would Also Be Awesome

• Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
• Background in designing for service industry workflows or field service management
• Experience with enterprise product design or financial services product design
• Previous work on AI-powered features or data-driven product experiences
• Experience working on complex problems at a systems/service level
• Knowledge of Jobs-to-be-Done methodologyand service design principles
• Understanding of accessibility standardsand inclusive design practices
• Experience with design systemsand component-based design approaches
• Experience mentoring junior designers or leading design initiatives
• Background working in cross-functional product teams using agile methodologies
• Experience presenting to and influencing senior stakeholdersand executives

$125,000 - $130,000 a year

What You Should Know About Us

• We are laid back but buttoned up. We offer a casual work environmentand remote work flexibilityand have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeplyand deliver serviceand solutions that make a real difference inthe lives of our clientsand their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamworkand collaboration is key to help our colleaguesand customers solve their challenges
• Our team is energetic, fun, naturally inquisitiveand eager to make an impact, we invite you to join us!

Love What You Do, No Matter Where You Do It

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity,and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A Global Company With a Local Presence

• We know that there are benefits of being inthe office and working from home. WorkWave promotes a healthy work/life balanceand provides employees with the flexibility of collaborating inthe office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
  
• Our HQ is based at our state of the art home office inthe historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team buildingand/or brainstorming.
• We have employees in over 30 states, 7 countriesand many regional offices - each with their own set of perksand opportunities to give back to the local community.
  
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity,and care deeply about our products, clients, our communitiesand each other.

Relax, We’ve Got You Covered

• Employees can expect a robust benefits package, including healthand dentaland 401k with company match

And Beyond...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan(role dependent)and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance servicesand much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discountsand perks
• Opportunities to participate in charitable eventsand give back to the community

Grow With Us

• We understand the impact of attractingand keeping top talentand reward intellectual curiosityand a thirst for personaland professional growth
• Encouraging our employeesthat already have an intimate knowledge ofand passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skilland role specific training available 24/7and live trainings are provided throughout the year

Join Our Winning Team!

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growthand culture, includingthe Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer ofthe Year,and Best Place to Work Inc. Magazine
• Recently named one of The Software Report’s 3rd annual list ofthe Top 100 Software Companies of 2022(worldwide!)