Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we’re intentional about it. That means hiring great people, setting them up for success from day one,and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
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What’s the role?
We’re looking for a Staff Product Designer to own Conversations and Co-Creation at Etsy—one of the most strategically distinct bets in our product portfolio. Right now, messaging on Etsy is largely reactive: most buyers have never sent a message,and the majority of convos are post-purchase help threads. But co-creation is already happening at scale — over 1.2 million conversations led to a purchase in just 16 weeks, at nearly3x our average order value —and the experience hasn’t caught up. You’ll design the future of how buyers and makers collaborate to bring custom things to life.
Convos & Co-Creation is part of the Consider & Purchase design team within BuyerX. Consider & Purchase focuses on Listings, Landings, Post-Purchase,and Convos & Co-Creation.
The Buyer X Team is focused on driving excellence and connection in the customer experience. We believe in the need to maintain a rigorous focus on craft and consistency in order to bring our strategy and mission to life. In this role, you will be defining and designing new experiencesand improving on existing ones in close collaboration with cross-functional product partners in engineering, research, analytics, marketing and product management.
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This is a full-time position reporting to the Senior Manager of Product Design.
What’s this team like at Etsy?
- Product designers at Etsy work in a squad alongside a product manager, 4-6 engineers, a researcher and a data analyst. Together they drive their own part of the Etsy customer experience by delivering solutions to problemsand getting feedback directly from customers.
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What Does the Day-to-Day Look Like?
- Designing polished, interactive prototypes to bring your team’s roadmap to life
- Launching experimentsand evaluating how they performand how to iterate
- Sharing your work with peersand leadership to collect feedbackand iterate
- Taking part in weekly design critiques, workshops,and squad meetings
- Thinking and writing about your processand documenting your decisions
- Collaborating with engineering to build your design to spec before launch
- Collecting feedback through both research and experimentation to refine and iterate on your designs
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too,and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.
Qualities That Will Help You Thrive in This Role Are
- 7+ years of professional experience working in product design
- Ability to develop work that represents strong understanding of design fundamentals (visual hierarchy, interaction design, application of brand and system)
- Experience designing native apps (iOSand Android) and familiarity with platform specific interaction patterns
You create superiorand systematically maintained designs that set the bar for execution of visual design standards at Etsy.
Effective articulation of ideasand design solutions
Self-directed leadership with the ability to guide peersand drive cross-functional impact
Share feedback with understandingand clarity,and easily translate feedback you receive into your work
Your ideas improve our processesand productsand create clarity through ambiguity
Translation of quantitative & qualitative insights into design decisions
Contribution to our culture: motivation, optimism, quality, integrity
Compensation & Benefits
In addition to salary, you’ll be eligible for an equity package, an annual performance bonus,and our competitive benefits that support you and your family. Base salary is determined by your location, skills,and experience.
Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area,and Seattle metropolitan area,and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zoneand are listed below.
Location
We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modesand workplace safety policies here.
Salary Range
- Geo-1: 187,000.00 - 253,000.00 USD Annual
- Geo-2: 168,000.00 - 228,000.00 USD Annual
What’s Next
If you’re interested in joining the team at Etsy, please share your resume with usand feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values individualityand variety. We don’t want you to be like everyone else -- we want you to be like you! So tell us what you’re all about.
