Job Description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We're looking for a Manager of Product Design in the UK to help expand our global presence. Youโll be responsible for leading the design organization in Europe to build an operation of excellence, which includes a small design team to start, but will expand as our cross functional teams expand. The team will partner with research and content leaders to ensure cohesion a cross the design organization and help champion our merchants and consumers.
A qualified candidate for the Manager of Product Design role will be able to demonstrate delivering high quality consumer and B2B experiences through building high functioning design teams that are inspired by insights and data to solve real human problems. They are passionate about improving our consumers' lives through payments and see an opportunity for a win-win-win relationship for our consumers, merchants and Affirm. They are opinionated about product direction down to the pixels, words, and are steadfast about improving the user experience.
This role will report to the Head of Design and User Research, based in the US.
What youโll do:
- Lead the Europe Product Design presence for Affirm and global collaboration with US based team
- Build a healthy team culture of hardworking designers through periods of change as we expand into the UK market.
- Establish operational rigor for design through use of frameworks, qualitative and quantitative insights to guide your team for continuous growth of the function and the product
- Proactively raise issues to ensure a cohesive customer experience
- Contribute cycles as a highly-skilled IC designer while we grow the team and transition to leading a larger team.
- Engage internally with partners & execs to enable the team's success for short term and long term results
- Directly address conflicts or disagreements with fairness, respect and diplomacy
- Understand how to delegate work to leverage the teamโs strengths and provide coaching for growth
- Co-develop product strategies with product management and engineering that are aligned with business outcomes
- Foster an inclusive environment for teams to thrive
What we look for:
- 5+ years experience in product design focused roles, of successful B2B and/or B2C products with a global presence
- 2+ years experience of design management with direct reports under your guidance and leadership
- Demonstrated experience of growing a strategic practice of experience design which includes hiring UX/UI designers and building strong design teams
- Strong eye for executional craft with an obsession for design details with knowing how to make trade offs to get in market to learn
- Demonstrated high bar of quality of design craftsmanship from ideation to shipped product
- Demonstrated ability of operational rigor to improve the culture of the team and cross functional partnerships
- Fluent in writing and speaking in English (required)
- Demonstrated portfolio of you/your team working cross-functionally, thinking strategically across the experience and shipping successful experiences in a fast-paced environment. (required)
- Experience in Fintech, BNPL, Marketplace/Shopping, or Banking is highly desirable.
