We are highly user-centric and always make product decisions by balancing insights from user research, customer data, and best practices. If you love moving fast, advocating for users, and making the complex feel simple, we’d love to meet you!

This role will report directly to the VP of Product. 

Shipping & handling​​ responsibilities:

• Own and drive Shippo’s customer research strategy, developing and spreading a deep understanding of our shippers’ needs across GTM, product, and engineering teams.
• Translate customer insights into creative and pragmatic design decisions, informed by user data and focused on achieving Shippo’s objectives.
• Strategically balance the needs of the following within the complicated world of shipping: Sellers/Shippers, Buyers, Personal Shippers, Advanced Shippers (warehouse managers, 3PLs), postal carriers, Fulfillment Workers, and Developers.
• Partner with product management, engineering, and product marketing as well as other cross-functional teams, to oversee user experience for products and features from conception to launch.
• Cultivate a creative design process built on inclusion and cross-functional solid collaboration, and develop and maintain a consistent design system that creates speed and consistency across features.
• Create compelling end-to-end solutions that attract new customers while mitigating change aversion for existing high-volume shippers. 
• Provide and seek feedback from others to always push the bar for quality.

Do you tick the ​​boxes​​?

• 7-10 years experience — with experience designing on high transaction volume workflow tools, with experience designing at every step of the development process, from brainstorming to post-launch research 
• Experience influencing PMs and engineers, earning trust, evangelizing design, educating your partners on the UX process, bringing them along, and advocating for users 
• Your design portfolio of products that showcases functionality, and clarity despite complexity, usability, and flow across an overall user experience
• Demonstrable experience with the application of frameworks such as user-centered design methodology (especially user-centered analysis, information architecture, task-flow design, usability testing) 
• 3+ years of experience working in fast-paced environments, building and scaling SaaS products 

Nice to haves:

• Extensive experience working in or with e-commerce companies 
• Experience working on  logistics, fulfillment & e-commerce shipping products and services

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible work hours
• One week-long company wide shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth
• Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos

$145,000 - $197,000 a year