We're looking for a Senior Product Designer with experience in the Growth & Acquisition domain who can help us grow our customer base by easily balancing commercial thinking with detail orientated interaction design. This role is within the Acquisition space which is responsible for growing Marshmallow’s customer base by targeting customers with the right product, pricing and checks. This part of the business encompasses Marketing and Growth and also collaborates heavily with Fraud.

What you’ll be doing

Experimenting relentlessly. You’ll be embedded in a team that are running new experiments every single week. You’ll be thinking about the small and big wins that will drive conversion and experience improvements.
Understanding the needs of our customers. You’ll deeply understand customer needs and will strive to understand the what, why, and how of the problems you’re solving. You’ll use an evidence-based approach to product development while balancing business and customer needs.
Validating product and design decisions. Working with data and research you'll ensure your work is validated to reduce backtracking and enable the team to move quickly. You'll work with measures in place to make sure we're moving the needle on business and customers needs. And, you’re comfortable reviewing data to know how to iterate next.
Improving Marshmallow.com by collaborating with marketing and defining the architecture and templates to ensure the site is scalable and usable for our growing customer base.
Implementing high-quality, clear designs. Using design principles, industry knowledge and best practices you’ll make rational decisions that helps our customers when they interact with Marshmallow.
Collaborating to drive the product vision forward with business stakeholders, product managers, marketing, designers, and engineers to create alignment across teams and manage expectations.

You should apply if

You are customer-obsessed. You are passionate about gaining a deep understanding of our customer's needs and behaviours. You can easily communicate them to the wider business.
You can comfortably prioritise work using an evidence-based approach to product development. You balance business and users' needs, focusing on work that will bring the biggest benefits to the team.
You have an experimental mindset. You know that small changes can end in big results. You are comfortable at running quick experiments enabling your team to learn and iterate effectively.
You have a healthy split between UX & UI. Working across the whole funnel from landing pages to app you’ll need to be adept in balancing interaction design with strong visual skills and use of brand.
You have a high tolerance for ambiguity and are proactive at identifying opportunities and actively look at how to unblock and drive your team forward.

This isn't for you if

You like working on discrete problems. The projects at Marshmallow often cross over into different platforms and teams. You'll need to be comfortable at working collaboratively and drawing alignment in both your team and across teams.
You need top-down direction. We work autonomously within our squads to align and drive forward the direction of our products. You will need to be able to hold your own as the sole designer within your squad.
You stop once your work has been released. We're looking for someone who wants to release, track and continuously improve their work, learning from our customers how to make it better.

Perks of the job

Flexible working - Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you! *If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options
Competitive bonus scheme - designed to reward and recognise high performance 🌟
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰
Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
Tech scheme - Get the latest tech for less 🖥