Job Description
This is a hugely exciting opportunity to lead research for two of our New Ventures Product teams. Youโll be working as part of a cross functional team to develop Cleo into a hyper-personalised financial coach. Day to youโll be working out what makes our users tick, and building products that empower them. Youโll also join our design guild made up of Content Designers,, Product Designers and User Researchers. We want to build an outstanding research function at Cleo, and youโll play an important role in determining what that looks like.
The role:
- Leading the planning and delivery of different user research projects to help us build new features and iterate on existing ones
- Demonstrating a strong quantitative focus to drive data-driven insights across innovative projects.
- Analysing findings and communicating actionable insights back to your team and the wider business
- Getting your team excited about, and involved in, research at every stage, from drafting interview scripts to live calls with customers
- Ensuring that our designs are customer-centric, running workshops to inform ideation and improvements
- Empowering others in the business to run their own research projects, upskilling them in qualitative techniques
What are we looking for?
Youโre someone who cares deeply about understanding other humans and their relationships with money, in all their complex forms. Youโve got a great grounding in both quantitative and qualitative research methodologies, and exercise these to deliver game-changing insights at pace. Youโre excited to help everyone learn and test new things everyday.
- Confident with designing and executing mixed methods research studies, integrating both quantitative and qualitative methods, to generate insights that inform strategic product decisions and drive business outcomes
- Utilise advanced quantitative research techniques such as conjoint analysis, experimental design and segmentation methodologies to uncover actionable insights on user behaviour, product preferences and market opportunitie
- You're self directed. You can spot problems, prioritise the right ones to solve(however vague or complex), create a research plan and execute it at speed
- Youโre comfortable with both qualitative and quantitative methodologies, and know when to apply them
- You have experience with remote testing methodologies
- Youโre an excellent communicator, with heaps of empathy
Additionally, if you have led high level analyses synthesising both primary and secondary data from various sources to provide strategic insights into market trends, competitive landscapes and consumer behaviour - that would be AWESOME.
What do you get for all your hard work?
- An above market compensation package (Base + Equity). We're prepared to pay for the very best. You can view our progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - this position is a UR4 level and we can pay between ยฃ71,656 - ยฃ89,756.
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility: We treat you as humans first, employees second. Because we canโt fight for the worldโs financial health, if weโre not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
- Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
- Other benefits;
- Generous pay increases for high-performers and high-growth team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
- 6% employer-matched pension in the UK
- Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- And many more!
