How we work
Weโre really proud of the culture weโve created. We push for progress every day, because we know that weโll only hit big milestones by taking lots of smaller steps. Weโre always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customerโs needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. And autonomy and ownership are only possible with clear direction. Thatโs why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure weโre as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
Responsibilities
- Understanding customers behaviours when moving countries to inform the future opportunities that Marshmallow could go after.
- Planning, conducting and synthesising research that helps bridge the gaps in our existing experience knowledge base.
- Creating alignment across the organisation around the most critical problems for our customers and the business.
- Building out business cases by triangulating qualitative and quantitative insights with Data and Strategy teams.
- Communicating and sharing insights with business stakeholders, product managers, designers, and engineers to create alignment across teams.
- Consolidating insights across teams through documentation and tooling to empower teams to consistently leverage insights throughout the product discovery and development phase.
- Contributing to the scaling of Research across the organisation by empowering and educating others through pairing, workshops, training sessions and reviews.
Requirements
- You are customer obsessed. You are passionate about gaining a deep understanding of our customer's needs and behaviours.
- You can ruthlessly prioritise work using an evidence-based approach.
- You are confident using a mix of qualitative and quantitative data.
- You have a high tolerance for ambiguity and are proactive at identifying opportunities and actively looking at how to unblock and drive your team forward.
Perks of the job
- Flexible working - Spend at least 2 days a week with your team in our new collaborative London office. The rest is up to you!
- Competitive bonus scheme - designed to reward and recognise high performance.
- Flexible benefits budget - ยฃ50 per month to spend on a Ben Mastercard.
- Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years.
- Mental wellbeing support โ Access therapy and mental health sessions through Oliva.
- Learning and development โ Personal budgets for books and training courses.
- Private health care - Enjoy all the benefits Vitality has to offer.
- Medical cash plan - To help you with the costs of dental, optical and physio.
- Tech scheme - Get the latest tech for less.
Application Process
- Initial call with our Marshmallow recruiter (30 mins).
- Past experience interview with Georgia (1 hour).
- A collaborative task onsite with Product and Design (2 hours).
- Finally, a culture interview (1 hour).
Inclusivity
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias. We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
