Company Overview
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. More than 9,000 of the most innovative companies worldwide, including CultureAmp, HootSuite, and Y Combinator, use Front to deliver five-star service at scale. Front has raised $204M from leading venture capital firms and has received numerous accolades, including being listed on Y Combinator's list of Top Companies in 2023 and Fortuneโs Best Workplaces in the Bay Areaโข.Responsibilities
- Lead design effort as the first Product Designer in LATAM, collaborating with design teams in San Francisco and Paris.
- Work on end-user and admin experience to enable exceptional service in Front.
- Execute on and evolve the design system by designing, refining, and documenting components.
- Collaborate closely with Product Managers and Engineers to define project requirements.
- Design and communicate your vision to the team using mock-ups, documentation, and prototypes.
- Drive business goals through effective design solutions.
- Advocate for users in product decisions, balancing tradeoffs and user experiences.
- Foster a positive and inclusive design culture within a multicultural team.
Requirements
- Experience building and shipping world-class products.
- A portfolio showing an understanding of the design process, refined UX/UI skills, and holistic system thinking.
- Experience maintaining clean design system documentation.
- Low ego and eagerness for constructive feedback.
- Collaborative approach believing in partnerships with Product, Design, and Engineering.
- Strong communication skills and ability to articulate design decisions.
- Deep empathy for users and a passion for solving their problems.
- Strong English proficiency in verbal and written communication.
- Experience with SaaS, B2B, or complex systems is a plus.
- Eligibility to work in Argentina or Chile.
What We Offer
- Competitive salary in USD.
- Equal employment opportunities to all employees and applicants.
