YOU ARE FIRED UP TO

• Do Research
• Lead discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design, and Engineering
• Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in
• Own the end-to-end user journey for your product area and be the advocate for your user persona (Platform’s main user persona is Customer Admins)

Design

• Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests (with internal SMEs + with customers)
• Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing

Validate

• Collaborate with your Product and Engineering triad to define success metrics for each initiative
• Monitor and analyze user feedback and UX metrics to measure success and identify areas for improvement

Collaborate

• Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience
• Contribute to high-level strategic decisions with the rest of the Product team
• Communicate with internal teams and external stakeholders to understand customers needs and describe design solutions in easy-to-understand terms

Elevate

• Promote the culture of continuous improvement to elevate our product and processes
• Contribute to the development and maintenance of our design system to ensure coherent experiences across our platform
• Help others grow through feedback and skill sharing
• Speak up; foster the right kind of debate to drive innovation

WHAT YOU BRING TO THE TEAM

• 5+ years of experience in product design, with a strong focus on B2B and Enterprise SaaS products
• A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego
• A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture
• Deep knowledge of Figma and design systems, including competencies in creating, maintaining, and improving Figma components and libraries
• Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.1 guidelines. Can speak to accessibility challenges when working with in-house and third-party design systems
• Excellent communication skills in all forms: visual, verbal, and written. Can confidently present to internal stakeholders and customers alike
• Ability to navigate ambiguity, solve complex problems, and use data to drive design decisions with minimal guidance
• Strong product judgment: understand when to unblock quickly and when to invest in deeper understanding
• Enthusiasm for growth and improvement. You are open to feedback and love team collaborations
• Bonus points if you have financial industry experience or knowledge

Our Investment in You:

• “Cabana Days” - our version of a flexible work week! To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation.
• Ability to do your job in a supported, but still flexible environment
• Supported professional development, learning & career opportunities
• Regular 1:1 coaching with your leader
• A full range of benefits to keep you happy & healthy; Competitive Salaries

Who we are, and what we do:

• Coconut Software makes it effortless for customers to connect with their bank or credit union.
• Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category.