What you’ll do

• You’ll deliver impactful insights across all product teams by identifying and executing on user research opportunities, directly supporting Ecosia’s strategic goals.
• You’ll act as a strategic consultant to product counterparts by collaborating with product designers and product managers to shape and inform different areas of the product through research-backed recommendations.
• You’ll be building up our user research repository and optimizing its usage (UserTesting, Lyssna, Looker, Airtable are just some of the tools we use)
• You’ll play a crucial role in the creation and maintenance of a user research roadmap, supporting product teams and broader strategic initiatives
• You’ll educate on and evangelize user research findings to grow Ecosia’s user-centricity, ensuring products resonate with our user base.
• You’ll work closely with our Data Team and Product leads team to grow the understanding of data insights and balance large scale quantitative experiments with qualitative insight.

What you bring

• 5+ years of experience as a user researcher, ideally with a focus on supporting multiple teams or working in a cross-functional environment.
• Proven experience using a variety of qualitative and quantitative research methods, as well as building Personas and user journeys.
• Experience using a variety of research and data analysis tools and usability testing platforms.
• Strong ability to present findings clearly to both technical and non-technical stakeholders, creating persuasive narratives, and prioritizing findings in teams’ roadmaps
• Ability to align and prioritize research activities with company goals and strategic priorities in order to maximize impact.

Nice to haves

• Experience building Research repositories (Dovetail, Enjoy HQ, etc)
• Experience with statistical analysis and data visualization tools
• Knowledge of accessibility best practices and experience conducting research in support of inclusive design.
• Experience reviewing and sharing insights on isolated interaction patterns etc

The hiring process

• First call with our recruiter (45 mins)
• Portfolio Review with Lead and Product Designer (1.5 hours)
• Whiteboard challenge with Design and Product management (1.5 hours)
• Culture Interview with our CPO (45 mins)

Why Ecosia?

• What if your job made a real difference in the climate crisis? Join Ecosia and help plant millions of trees where people and ecosystems need them most.
• We are a diverse team, committed to equality, equity, and inclusion, with members of various backgrounds: sexual orientations, genders, ages, races, ethnicities, nationalities, physical and mental disabilities, family structures, and religions.
• We offer you the opportunity to balance work with other parts of your life. (Flexible working hours, 30 vacation days/year on a five-day week, designated Focus Times, remote work options) (not applicable to freelance contracts + different labor laws apply in other countries).
• Moving to Berlin for the first time? We welcome everyone and offer relocation support and visa/work permit assistance to new employees and their loved ones coming from abroad and within Germany (applicable for unlimited contracts).
• Our green benefits program, including subsidized public transport cards and bike inspection services, supports your sustainable living choices, varying by location (not applicable to freelance contracts).
• We support your professional growth through monthly learning days, hack days, online and physical libraries, a 2000€ development allowance per year, continuous feedback, etc. (not applicable to freelance contracts).

Q&A

• How many people work at Ecosia? 113 (January 2025) - our departments include Engineering (incl. Platform), Product (incl. Design & BI), Marketing, Trees, Operations, and People and Culture.
• Where is Ecosia based and what kind of a work set-up do we have? We are a remote-friendly company with one office in Berlin-Wedding. People come to the office or work from home per their wishes and/or circumstances. Some roles require presence in the office at least from time to time. The Talent Partner will tell you more.