The Role

End-to-End Product Design

• Develop the vision of the customer experience in iwocaPay. You’ll strive to ensure quality, coherence, and customer-centricity.
• Develop wireframes, prototypes, and designs that deliver an exceptional user experience.
• Collaborate with the Product team and the Engineering team to shape user-centred design solutions that address user pain points and meet business goals.
• Create and maintain the main Figma prototype demos for the sales team to use when they pitch to potential customers.
• Encourage collaboration between different parts of the team whilst being able to be proactive in how you can work efficiently to achieve the team’s goals.
• Help maintain reusable design components for our Design System.

User Research & Testing

• Work with the data analysts and product managers to perform user research and A/B testing.
• Use data from web analytics to iterate on design solutions.
• Work with product managers to develop user feedback loops and conduct usability testing, to improve our customer-facing interfaces.

Optimization & Performance

• Optimise designs for key metrics such as conversion, retention, and user satisfaction rates.
• Identify opportunities for continuous improvement, using data and feedback to evolve design solutions that meet changing user and business needs.

Some Example Projects Are:

• Anticipate and overcome some scalability obstacles on the payment options page.
• Enable a more diverse range of customers to apply for an iwocaPay account in an intuitive and frictionless way – currently only company directors can apply.
• Make the product more attractive for offline merchants.
• Increase repeat usage by improving the login experience.
• Reduce perceived complexity of our fee structure to make it easy for customers to understand.

Requirements

Essential:

• Experience working in a product design setting focussed on conversion and commercial goals.
• A customer-first, data-driven approach to design, with a knack for balancing business needs with user empathy.
• Experience in planning and conducting moderated and unmoderated user research studies with customers.
• Experience working in a cross-functional team that includes product managers and engineers.
• Proficiency in design tools (e.g. Figma, Adobe Creative Suite) with strong prototyping and interaction design skills.
• Experience working with Product Managers and analytics data/tools to drive design decisions.
• An understanding of A/B testing, conversion metrics, and user behaviour.
• The ability to work autonomously and complete projects.
• Excellent communication skills and the ability to adjust your communication style to the audience.

Bonus:

• Knowledge of basic concepts in front-end development, and basic familiarity with some front-end frameworks.
• Experience working directly with business stakeholders.
• Experience working in the B2B space.

The Culture

• At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.
• We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The Offices

• We put a lot of effort into making iwoca a brilliant place to work.
• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks.
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.