The Role
As a Mid-Senior Product Designer, youโll shape our user experience, drive design strategy, and deliver intuitive experiences for our products.End-to-End Product Design
- Develop the vision of the customer experience in iwocaPay. Youโll strive to ensure quality, coherence, and customer-centricity.
- Develop wireframes, prototypes, and designs that deliver an exceptional user experience.
- Collaborate with the Product team and the Engineering team to shape user-centred design solutions that address user pain points and meet business goals.
- Create and maintain the main Figma prototype demos for the sales team to use when they pitch to potential customers.
- Encourage collaboration between different parts of the team whilst being able to be proactive in how you can work efficiently to achieve the teamโs goals.
- Help maintain reusable design components for our Design System.
User Research & Testing
- Work with the data analysts and product managers to perform user research and A/B testing.
- Use data from web analytics to iterate on design solutions.
- Work with product managers to develop user feedback loops and conduct usability testing, to improve our customer-facing interfaces.
Optimization & Performance
- Optimise designs for key metrics such as conversion, retention, and user satisfaction rates.
- Identify opportunities for continuous improvement, using data and feedback to evolve design solutions that meet changing user and business needs.
Some Example Projects Are:
- Anticipate and overcome some scalability obstacles on the payment options page.
- Enable a more diverse range of customers to apply for an iwocaPay account in an intuitive and frictionless way โ currently only company directors can apply.
- Make the product more attractive for offline merchants.
- Increase repeat usage by improving the login experience.
- Reduce perceived complexity of our fee structure to make it easy for customers to understand.
Requirements
Essential:
- Experience working in a product design setting focussed on conversion and commercial goals.
- A customer-first, data-driven approach to design, with a knack for balancing business needs with user empathy.
- Experience in planning and conducting moderated and unmoderated user research studies with customers.
- Experience working in a cross-functional team that includes product managers and engineers.
- Proficiency in design tools (e.g. Figma, Adobe Creative Suite) with strong prototyping and interaction design skills.
- Experience working with Product Managers and analytics data/tools to drive design decisions.
- An understanding of A/B testing, conversion metrics, and user behaviour.
- The ability to work autonomously and complete projects.
- Excellent communication skills and the ability to adjust your communication style to the audience.
Bonus:
- Knowledge of basic concepts in front-end development, and basic familiarity with some front-end frameworks.
- Experience working directly with business stakeholders.
- Experience working in the B2B space.
The Culture
- At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members.
- We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.
The Offices
- We put a lot of effort into making iwoca a brilliant place to work.
- Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks.
- Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
