Overview
This role can be performed remotely anywhere within the United States. Fullstory is on a mission to empower businesses with the deepest possible understanding of digital user behavior. Our patented technology transforms every digital interaction into high-quality, actionable dataโfueling better decisions, more intuitive products, and ultimately, superior customer experiences.
We believe Fullstory should feel like an indispensable teammateโone that brings unparalleled expertise in digital behavioral analytics, a deep understanding of industry trends and functional needs, and a relentless commitment to helping our customers find actionable high-impact insights.
Responsibilities
- Own the platform strategy, roadmap, and executionโensuring it serves as a foundation for Fullstoryโs next generation of AI-driven capabilities.
- Collaborate across the company, partnering closely with other Product teams, UX, and Engineering, as well as cross-functional stakeholders in Product Marketing, Sales, Onboarding, and Customer Success.
- Stay close to customers, spending ~30% of your time engaging directly with them to deeply understand their challenges, needs, and opportunities.
- Define and champion the product vision, strategy, and roadmap for Fullstoryโs core platformโensuring it scales across products and powers AI-driven insights.
- Partner closely with Product, UX, and Engineering to build platform capabilities that enable all Fullstory products, ensuring seamless integration and high-quality execution.
- Collaborate cross-functionally with Sales, Product Marketing, Onboarding, and Customer Success to drive adoption and communicate the value of platform-driven innovations.
- Engage directly with customers (~30% of your time)โuncovering pain points, validating solutions, and ensuring Fullstoryโs platform delivers meaningful business impact.
- Contribute to pre-sales and post-sales efforts, helping sales teams articulate the value of the platform while ensuring successful implementation and ongoing customer success.
- Drive innovation through AI and cutting-edge technology, shaping how behavioral data is leveraged across Fullstoryโs products in new and transformative ways.
Requirements
- Proven track record in product management, with experience defining, launching, and scaling high-impact productsโespecially platforms that enable other products.
- Demonstrated ability to balance long-term vision with delivering value quickly and incrementally.
- Success in taking products from ideation to launch and beyond, with a focus on adoption, customer value, and measurable business impact.
- Hands-on experience shipping AI-powered products and an understanding of Generative AI concepts and applications.
- Strong customer and business acumen, with the ability to translate user pain points and market insights into platform strategies that drive measurable impact.
- Cross-functional leadership skills, effectively partnering with Design, Engineering, and business teams to drive alignment and execution at scale.
- Bachelor's degree in Computer Science, Computer Engineering or a related field.
Impact
- You will have developed a deep understanding of Fullstory's core platform & the core product, its customers, and the competitive landscape.
- You will have defined a clear product strategy and roadmap for the next 12-18 months, aligned with company goals and customer needs.
- You will have launched significant product enhancements or new features that drive customer value and business growth.
- You will have established yourself as a product leader within Fullstory, influencing product strategy and mentoring other PMs.
