Overview

This role can be performed remotely anywhere within the United States. Fullstory is on a mission to empower businesses with the deepest possible understanding of digital user behavior. Our patented technology transforms every digital interaction into high-quality, actionable data—fueling better decisions, more intuitive products, and ultimately, superior customer experiences.

We believe Fullstory should feel like an indispensable teammate—one that brings unparalleled expertise in digital behavioral analytics, a deep understanding of industry trends and functional needs, and a relentless commitment to helping our customers find actionable high-impact insights.

Responsibilities

• Own the platform strategy, roadmap, and execution—ensuring it serves as a foundation for Fullstory’s next generation of AI-driven capabilities.
• Collaborate across the company, partnering closely with other Product teams, UX, and Engineering, as well as cross-functional stakeholders in Product Marketing, Sales, Onboarding, and Customer Success.
• Stay close to customers, spending ~30% of your time engaging directly with them to deeply understand their challenges, needs, and opportunities.
• Define and champion the product vision, strategy, and roadmap for Fullstory’s core platform—ensuring it scales across products and powers AI-driven insights.
• Partner closely with Product, UX, and Engineering to build platform capabilities that enable all Fullstory products, ensuring seamless integration and high-quality execution.
• Collaborate cross-functionally with Sales, Product Marketing, Onboarding, and Customer Success to drive adoption and communicate the value of platform-driven innovations.
• Engage directly with customers (~30% of your time)—uncovering pain points, validating solutions, and ensuring Fullstory’s platform delivers meaningful business impact.
• Contribute to pre-sales and post-sales efforts, helping sales teams articulate the value of the platform while ensuring successful implementation and ongoing customer success.
• Drive innovation through AI and cutting-edge technology, shaping how behavioral data is leveraged across Fullstory’s products in new and transformative ways.

Requirements

• Proven track record in product management, with experience defining, launching, and scaling high-impact products—especially platforms that enable other products.
• Demonstrated ability to balance long-term vision with delivering value quickly and incrementally.
• Success in taking products from ideation to launch and beyond, with a focus on adoption, customer value, and measurable business impact.
• Hands-on experience shipping AI-powered products and an understanding of Generative AI concepts and applications.
• Strong customer and business acumen, with the ability to translate user pain points and market insights into platform strategies that drive measurable impact.
• Cross-functional leadership skills, effectively partnering with Design, Engineering, and business teams to drive alignment and execution at scale.
• Bachelor's degree in Computer Science, Computer Engineering or a related field.

Impact

• You will have developed a deep understanding of Fullstory's core platform & the core product, its customers, and the competitive landscape.
• You will have defined a clear product strategy and roadmap for the next 12-18 months, aligned with company goals and customer needs.
• You will have launched significant product enhancements or new features that drive customer value and business growth.
• You will have established yourself as a product leader within Fullstory, influencing product strategy and mentoring other PMs.