Whatโs the opportunity?
As a Senior Product Designer, youโll drive measurable impact of our go-to-market initiatives by optimizing user journeys, uncovering growth opportunities, and designing experiments that scale. This also isnโt about incremental tweaksโitโs about reimagining how Intercomโs products grow and retain users through elegant, principled design. Youโll partner closely with product, engineering, and marketing to shape strategies that pair our business goals with user needs.Key responsibilities:
- Lead end-to-end design of growth initiatives (A/B tests, onboarding flows, feature adoption campaigns).
- Translate data insights into intuitive, visually compelling experiences.
- Contribute to monetisation strategies and understand their impact on checkout, trials and in-product experiences.
- Build prototypes to validate hypotheses rapidly, balancing speed with craft.
- Collaborate with cross-functional teams to define growth roadmaps.
- Champion a culture of experimentation while maintaining Intercomโs high craft design ethos.
What skills do I need?
- Growth experience: 4+ years designing for metrics-driven environments (e.g., conversion optimisation, retention strategies, pricing and checkout experiences).
- Proven craft excellence: Portfolio demonstrating mastery of typography, interaction design, and systems thinking. Weโll want to see raw Figma files, not just polished decks.
- Strategic partnership: Ability to articulate how design decisions directly impact business outcomes.
- Systems thinking: Experience working with complex products and extending design systems at scale.
- Ability to think big: Through successfully and adeptly move from 10k ft thinking to 10ft execution.
- Strong communication: Able to provide strong rationale behind your design work and provide others good feedback.
Compensation & Benefits
We are a well treated bunch, with awesome benefits! If thereโs something important to you thatโs not on this list, talk to us!Competitive salary, equity and bonuses in a fast-growing company
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If youโre cycling, weโve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but weโre happy to get you whatever equipment helps you get your job done
Interview Process
- Informal intro call (30 mins): Chat with our hiring team about your aspirations.
- Portfolio deep-dive (60 mins): Walk the Growth Design Manager through 1-2 projects demonstrating your best work, ideally focused on Growth design.
- On-site (4 hours): Present your work to a wider panel, tackle a real-world growth problem with our team and learn about what it is like to work at Intercom.
Why design at Intercom?
- Ownership: Ship work that directly impacts 25,000+ businesses globally.
- Momentum: AI is rapidly evolving, and our industry is well placed to take advantage of these new capabilities.
- High craft culture: Join a team that obsesses over detailsโsee our Design Principles.
- Legacy meets momentum: Help redefine Intercomโs next design era while building on our storied Product and Design heritage.
