About the Product team at Gorgias
- At Gorgias, Product teams work cross-functionally with GTM teams, taking a "whole product" approach.
- PMs are full-stack owners of outcomes, driving the entire product lifecycle, from discovery to impact measurement.
- We operate with an agile at scale (Tribe x Squads) model, prioritizing customer value through features ranked by business impact, feedback, effort & risk, and company vision.
- Gorgias moves fast, and so do we. We value agility, precision, and candor, embracing feedback to drive product and operational excellence.
Join us to define the future of commerce with a conversational AI that drives sales and automates CX for merchants!
What You'll Do
- Define the teamβs 1-3 year PLG & Billing strategy, managing the full user experience for self-service and SMB customers.
- Run KPI forecasts (including ARR, NPS, feature adoption), and identify growth opportunities.
- Optimize self-serve trials, onboarding and feature adoption.
- Drive product and cross-functional OKRs and project execution through weekly and monthly business reviews.
- Build a strong network within the Growth SaaS leader ecosystem.
Who You Are
- Founder mindset: You donβt take no for an answer. Bold & creative, you act with urgency and push the boundaries.
- Obsessed about impact and deliver high velocity.
- Empathetic leadership & composed authority.
- Proven track record in scaling PLG motions and optimizing growth levers.
Perks and Benefits
- 5-week vacation plus 2 weeks RTT.
- Paid sick leave.
- Paid parental leave (16 weeks).
- MacBook Pro.
- Personal credit card to buy lunches.
