Company Overview
Front is a leading AI-powered customer service platform designed for collaboration, optimizing support channels for innovative companies.Responsibilities
- Manage and grow a high-performing SF-based design team.
- Oversee design for Core Product, Chat, Knowledge Base, and Design Systems pods.
- Partner with PMs and engineers to shape product strategy and ensure execution.
- Set a high bar for design quality and guide team in achieving it.
- Provide actionable feedback to enhance work outcomes.
- Foster a culture of collaboration and design excellence.
- Scale the design organization, improving processes and practices.
- Advocate for users and design quality in decision-making.
Requirements
- 7+ years of product design experience, 3+ years managing designers.
- Experience shipping B2B or technical products with a focus on UX.
- Strong product sense and a clear perspective on great design.
- A collaborative leadership style, capable of managing distributed design teams.
- Experience providing principled feedback to improve designer outcomes.
Preferred Qualifications
- Experience overseeing multiple workstreams or product surfaces.
- Proven track record of improving team performance and product quality.
- Portfolio showcasing exceptional visual and interaction design.
Application Requirement
- Please include a link to your portfolio or team work samples.
