Responsibilities
- Drive Product Enhancements: Monitor long-term projects for optimization opportunities and work with cross-functional teams to implement improvements.
- Turn Feedback into Action: Collect and evaluate user feedback through surveys and direct interactions with veterinary clinics and pet parents.
- Support Key Initiatives: Collaborate with onboarding and support teams to remove roadblocks and create seamless customer experiences.
- Shape Product Documentation: Build out feature documentation to align business and engineering teams on new and existing functionality.
- Lead Small Feature Developments: Manage 1-2 low to mid-level feature builds, defining requirements, ensuring smooth engineering handoffs, and conducting QA testing.
- Train Internal Teams: Educate departments on new product features to ensure consistency in customer interactions and maximize feature adoption.
Requirements
- Experience: A four-year college degree with a track record of managing multiple projects and priorities.
- Skills: 3+ years of experience in a product role
- Attention to Detail: You have a knack for catching the smallest inconsistencies and ensuring high-quality output across projects.
- Strong Communicator: You can distill complex ideas into simple, actionable insights and build consensus across teams.
- Critical Thinker: You love diving into data, interpreting trends, and proposing data-driven solutions. Some experience with Excel and data analytics platforms preferred.
- Organization Pro: You thrive in a fast-paced environment, balancing competing priorities without missing a beat.
- Tech-Savvy: Experience with Excel and data analytics platforms is a plus.
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
