The Role
We're looking for a Technical Product Manager to drive product delivery across Tailor. You'll own the management and coordination layer between our Omakase team (building composable ERP modules) and Forward Deployed teams (deploying solutions to customers). This means shaping requirements, driving alignment across AU-JP-US timezones, and ensuring work streams move forward with clarity and purpose. Today, Tailor operates largely synchronously - and that's something we want to change. You'll help us build a stronger async-first culture, setting the standard for how distributed teams communicate and collaborate across timezones. You'll write PRDs, run the rituals that matter, negotiate priorities across competing demands, and ensure delivery stays on track. As Tailor's AU operations grow, this role will evolve into leading others who manage customer delivery locally.What you'll do
- Drive delivery for Omakase work streams, ensuring teams have clear requirements and priorities
- Write and maintain Product Requirements Documents that set a high bar for clarity and async communication
- Coordinate across AU, JP, and US teams - running rituals, unblocking dependencies, and keeping work moving
- Balance competing priorities and resources across multiple teams and stakeholders
- Extract learnings from customer-facing teams and feed insights back into the product roadmap
- Engage directly with customers when needed to understand requirements and gather feedback
- Build deep understanding of the Omakase roadmap - the why and what behind each module and capability
- Shape the async communication culture for AU teams, establishing patterns others will follow
- Work directly with our CEO and Head of Apps and Integration as well as our Engineering leadership in crafting the specifications and requirements of Omakase ERP modules
Who you are
- 5+ years of experience in product management or technical program management
- Appetite to run rituals and drive delivery cadence across teams
- Strong track record coordinating work across distributed teams and timezones
- Excellent written communication - you can distill complex requirements into clear, actionable documents
- Comfortable negotiating trade-offs and making prioritization calls with incomplete information
- You have good product taste - you may not write code, but you know quality when you see it
- Experience in ecommerce, operations, or enterprise software domains is a plus
- Comfortable working asynchronously across timezones (AU/JP/US). Minimum of 4 hours overlap with the U.S. Pacific timezone every day, where the CEO and forward deployed team are located
