About Aircall
Aircall is the worldโs leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.How We Work at Aircall
At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.Key Responsibilities
- Define and execute a security roadmap aligned to Aircallโs product and platform priorities. Partner with global stakeholders to implement scalable policies and practices across regions.
- Lead initiatives around application security, cloud security, and data protection.
- Collaborate with Engineering and DevOps to embed secure-by-design principles across our cloud-native stack (AWS).
- Own vulnerability management, penetration testing, and incident response across the product.
- Define and promote secure SDLC practices across globally distributed development teams.
- Collaborate with Product, Engineering, and GRC teams to integrate security into product lifecycle and infrastructure decisions.
- Support compliance initiatives such as SOC2, ISO 27001, and GDPR, and respond to security inquiries from global customers.
- Champion a security culture across teams in Europe, North America, and beyond.
- Lead and grow a high-performing, globally distributed security engineering team.
- Act as the primary point of contact for security within the product and engineering orgs.
- Represent security priorities and progress to senior leadership.
Minimum Qualifications
- 10+ years of experience in product or infrastructure security, with at least 3 years in a leadership role.
- Deep understanding of cloud-native environments (especially AWS), secure development, and platform security.
- Proven success partnering with engineering, product, and compliance teams in fast-paced SaaS environments.
- Experience leading distributed teams and operating effectively across regions and time zones.
- Strong communication skills with both technical and non-technical audiences.
- Familiarity with regulatory frameworks like SOC2, ISO 27001, and GDPR.
Preferred Qualifications
- Prior experience in B2B SaaS or communications platforms is a plus.
