Role Overview

• Lead Dandy's Clinical Experience, the digital platform used by dentists to scan, order, and collaborate on lab cases.
• Drive adoption, engagement, and loyalty through customer understanding, positioning, and go-to-market execution.
• Work cross-functionally with product, design, marketing, and commercial teams.

Responsibilities

• Uncover real needs, motivations, and pain points of clinicians to inform product, messaging, and launch strategies.
• Build messaging and positioning that translate customer pain into product value.
• Define and execute go-to-market strategies for new software capabilities.
• Partner with Product, Design, and Growth to create contextual, in-product experiences.
• Equip Sales, Customer Experience, and Account Management to communicate value effectively.
• Use data on adoption, engagement, and sentiment to iterate and improve offerings.
• Take initiative and make strategic decisions even without a predefined playbook.

Qualifications

• 3+ years in product marketing, SaaS, digital health, or healthcare technology.
• Proven skill in uncovering and synthesizing customer insights that shape product and go-to-market strategy.
• Strong empathy for users and passion for solving customer problems.
• Excellent communication skills with ability to simplify complex concepts.
• Experience launching and scaling digital software products in startup or high-growth environments.
• Analytical mindset comfortable linking data and insight to decisions.
• Resourceful and proactive, thriving in ambiguity.

Why This Role Matters

• Influence the experience of thousands of dentists on Dandy’s platform daily.
• Autonomy to explore, test, and iterate based on customer insight.
• Work with passionate teams focused on craftsmanship and customer experience.
• Competitive compensation, equity, and comprehensive benefits aligned with local standards.