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Intercom
Intercom
37 open jobs
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Responsibilities

  • Lead positioning and messaging for major product areas, from first principles through market-ready narratives
  • Partner daily with Product and Engineering to translate complex AI technology into simple stories customers understand
  • Build crisp, high-impact enablement that sales actually uses: pitch decks, demos, battlecards, talk tracks
  • Be deeply customer obsessed. Listen to calls, study patterns, and turn raw customer signals into clear insights that shape what we say
  • Create high-quality PMM assets yourself: pages, scripts, briefs, internal narratives, videos
  • Drive cross-functional alignment on what we’re saying, why, and how it shows up everywhere
  • Lead launches and go-to-market moments, working with full-stack marketers, content, and DG teams
  • Raise the bar on PMM craft by modeling strong writing, clarity, taste, and technical understanding

Requirements

  • Deep experience in B2B product marketing and a track record of shaping how complex products are understood in the market
  • Ability to research patterns, synthesize insights, and frame a narrative that cuts through noise
  • Great writing and communication skills
  • Comfort working directly with execs and product leaders
  • Strong judgment and the ability to work independently on large, high-stakes initiatives
  • A genuine interest in AI technology and a willingness to get hands-on with the product
  • Taste. You know what good looks like and you can explain why
  • Proven experience owning major PMM work end to end for complex products
  • Experience in fast-growing startups or high-velocity environments working in the β€œnew way” of marketing: fast, creative, non-cookie-cutter

Attributes

  • Ambitious & Competitive, thinking big with a high bar for success
  • Confident & Decisive, optimizing for progress over consensus
  • Curious & Intellectually Engaged with continuous learning and experimentation
  • Delivers Great Work & Works Hard, reliably shipping and putting in effort to win
  • Technical & Internet-Native, loving technology and understanding digital culture
  • Tasteful & Creative, drawing inspiration from design, art, and culture
  • Impatient & Change-Oriented, thriving in ambiguity and leading transformation

Skills

  • Excellent communication, especially writing including crisp briefs and synthesis memos
  • Creativity in ideas and approaches, seeing connections others miss
  • Critical Thinking, reasoning from first principles and questioning assumptions
  • Research skills to understand internal and external customer needs
  • Collaboration across functions and building trust quickly
  • Relationship Building with internal stakeholders, customers, and partners
  • Analytical skills using data to measure impact and iterate quickly

Benefits

  • Competitive salary and equity in a fast-growing start-up
  • Served lunch every weekday plus snacks and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance and comprehensive health and dental insurance for employees and dependents
  • Flexible paid time off policy
  • Paid maternity leave and 6 weeks paternity leave
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks as standard and equipment to help get the job done

Policies

  • Hybrid working policy requiring office presence at least three days per week
  • Radically open and accepting culture focusing on a safe and cohesive work environment
  • Equal Employment Opportunity policy with non-discrimination on legally protected bases
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