Contract Details

• This is a 2-3 month project-based contract engagement with clearly defined deliverables and success criteria.
• Successful completion may lead to additional project opportunities.
• This contract role is not open to residents of California.

Job Summary

• Responsible for creating high-quality tutorial videos and visual guides to help clients learn and adopt products.
• Produce 40+ tutorial videos organized by product, transforming technical features into engaging visual content.
• Work within a content team and collaborate cross-functionally with Support, Product, and Operations teams.
• Requires end-to-end video production expertise from scripting through final editing.
• Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations as appropriate.

Essential Functions

• Produce 40+ professional tutorial videos organized by product and feature area within workflow and brand guidelines.
• Create visual guides and supporting graphics to enhance client learning.
• Execute video production using established templates, style guides, and brand standards.
• Script, film, edit, and finalize videos translating technical concepts into clear content.
• Collaborate with Technical Writers and Instructional Designers for complementary video content.
• Partner with Product and Support teams to identify video content priorities.
• Ensure all video content is ADA-compliant with captions and accessibility features.
• Manage production pipeline, maintaining quality and delivery timelines aligned with content roadmap.
• Publish videos in new library format under Client Education Manager direction.
• Carry out additional responsibilities as assigned based on business need.

Minimum Qualifications

• 5+ years of video production experience, preferably in B2B software, SaaS, or technology environments.
• Proven portfolio of tutorial, educational, or product demonstration videos.
• End-to-end video production skills including scripting, filming, editing, and post-production.
• Proficiency with video editing software like Adobe Premiere, Final Cut Pro, or similar.
• Experience creating accessible video content with captions and transcripts.
• Ability to translate complex technical information into clear visual narratives.
• Collaboration skills with diverse partners across Support, Product, and Operations teams.
• Strong project management skills managing multiple videos simultaneously.
• Proficiency with Salesforce and Microsoft Office.
• Comfortable working independently in a remote environment.

Preferred Qualifications

• Experience in healthcare technology or medical software environments.
• Familiarity with motion graphics and animation tools (After Effects or similar).
• Experience with Learning Management Systems and video hosting platforms.
• Knowledge of WCAG 2.1 accessibility standards for video content.
• Ability to present video content strategies and production updates to executive audiences.
• Background in instructional video design or educational content production.