What you’ll do:

• Execute campaign builds in Iterable across ad-hoc sends, multi-step journeys, and triggered programs, working within architectures and frameworks established by the Production Lead
• Support the customization queue by building and QA'ing customization requests
• Apply segmentation, personalization logic, and conditional content as defined in briefs and templates
• Maintain and contribute to QA checklists, ensuring every build is reviewed against a consistent bar before it reaches a member inbox
• Support agency-managed work by reviewing outputs and flagging quality or spec concerns for the Lead to address
• Document campaign builds, segment logic, and content decisions to support team knowledge and repeatability

What success looks like in this role:

• Campaign builds are accurate, on time, and pass QA with minimal rework
• Customization requests are executed cleanly within defined scope and SLAs
• Builds consistently use modular library components rather than creating one-off solutions
• Lifecycle team and stakeholders can trust this role to own standard production end-to-end with minimal oversight
• Cross-functional partners (Creative, Content, CS) find this role communicative and reliable

What We're Looking For:

• 3-5+ years of experience in lifecycle, CRM, or marketing operations with hands-on campaign execution
• Experience building in Iterable or a comparable lifecycle platform (Braze, Customer.io); Iterable strongly preferred
• Solid grasp of segmentation logic, personalization tokens, and triggered journey fundamentals
• Strong attention to detail and comfort managing multiple builds simultaneously
• Organized and proactive, surfaces blockers early and closes the loop without being asked
• Eager to learn production best practices and grow toward greater ownership over time
• Experience in B2B SaaS, PLG, or B2B2C environments preferred