Responsibilities

• Lead end-to-end gender-sensitive research, developing hypotheses, choosing methods, conducting interviews, and generating actionable insights.
• Own and evolve gender research framework to generate meaningful insights about women's experiences as customers and agents.
• Embed a gender lens in design and decision-making by running workshops and sharing research insights with product, sales, and marketing teams.
• Drive insight-led innovation on diverse research questions including building inclusive sales channels and designing gender-equitable products and services.
• Test hypotheses in the field through small-scale pilots.
• Contribute to thought leadership by producing compelling case studies for impact reporting.

Requirements

• 6+ years of hands-on experience in qualitative user research and design thinking, ideally in fast-paced or entrepreneurial environments.
• Fluency in English and Swahili, with the ability to connect with users in language and context.
• Exceptional empathy, communication, and facilitation skills for creating safe spaces for users.
• Experience conducting research in a business or private sector context with focus on customer insight and commercial value.
• Bachelor's or master's degree from a leading university.
• Ability to thrive in agile, fast-moving environments balancing structure with iteration.
• Highly self-driven with full ownership mentality and a "get-it-done" attitude.
• Experience with fintech and digital/financial inclusion for underserved communities.
• Bonus: Experience applying gender equality by design or designing specifically for women.

Additional Information

• This role is individual contributor level requiring initiative and understanding of customers' and agents' realities.
• Equal opportunity employer encouraging women, minorities, and people with disabilities to apply.
• M-KOPA explicitly prohibits forced or child labor and complies with local employment laws.