We have a 35+ million global community in our blockchain platform. We are looking for a self-starter with strategic thinking to foster our engagement with this large community as well as with a dedicated group of volunteers within the community. The role requires collaboration with others working on content, developer relations, operations, product, and technology.

Responsibilities include the following:

Manage a team of 2-3 members to create and oversee programs to educate, engage, and excite the Pi community as well as nurture a sense of trust and belongingness
Design and implement community management structure and practices to facilitate the community’s own ability to organize, scale, and grow
Design and organize community events; identify opportunities to craft fun and unique community experiences, including by encouraging and supporting community-led initiatives
Brainstorm and implement ideas for engagement with community volunteers on Discord, who are among the most active and enthusiastic community members
Set up mechanisms to identify, recruit, onboard, and champion new volunteers, enabling them to contribute to the community and project in diverse ways
Monitor community feedback and provide summary reports – be the eyes and the ears of the community and the gauge for community sentiment
Address daily community escalations and questions by empowering the volunteers with necessary information to help effectively guide community members
Manage and improve support ticket system for bug reporting, feature request, and general feedback from the community
Identify specific needs for knowledge base for community members and lead its creation and ongoing management; assist Content Team with various other content ideas
Develop a keen understanding of the Pi project and roadmap and its 35+ million community; engage with Product and Tech teams representing interests of the Pi community

Skills/Requirements:

2+ years of experience in community management, including successfully managing a team to deliver outstanding results in a fast-paced environment
3 key skills: (1) organizational, (2) analytical, and (3) written communication
Strength in critical thinking and reasoned judgment
Able to prioritize and manage multiple projects with different deliverables and deadlines
Excels at putting structure and insights on ambiguity and enables teammates to effectively function in a “messy” environment
Passionate about building community and connecting people to achieve stellar outcomes
Eager and able to develop a thorough understanding of various products
Has an impeccable attention to detail and a keen eye on identifying, documenting, and improving processes
A self-starter who can identify dependencies with other team members and work cross-functionally
Thrives in an iterative startup work culture involving rapid implementation of ideas and continual improvements
Native or fluent English speaker
Remote work from anywhere. However, work hours must at least partially overlap with the United States West Coast work hours