Role Overview

• Lead AI-driven customer acquisition and optimization initiatives.
• Develop and scale AI voice agents.
• Manage transition from traditional SDR programs to AI-powered solutions.
• Drive lead remonetization strategies through insurance agency EIG.
• Collaborate with Marketing, Sales, Product, and Customer Service teams.
• Design and implement data-driven strategies to optimize acquisition funnel.

Typical Responsibilities

• Develop new A/B tests to improve Sales engagement for specific lead segments.
• Deploy and optimize AI agents for customer inquiries in Customer Service and Sales.
• Write narrative memos to senior leadership on performance.
• Balance AI and human outbound lead qualification activities.
• Manage and coach analysts to support Revenue Operations initiatives.
• Optimize a lead remonetization funnel.

Requirements

• 3 to 5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, Operational Finance, or related roles.
• Data-driven decision maker with ability to use data for creative solutions.
• Proven AI implementation experience and writing AI prompts, preferably with voice agents or conversational AI.
• Strong written and verbal communication skills.
• Experience with BI tools (Looker, Tableau, PowerBI, etc.).

Bonus Points

• Experience in hypergrowth environments.
• Experience working with Sales organizations.
• Experience coordinating remote teams.
• Experience managing vendor relationships including SaaS and BPO.

Benefits

• Comprehensive benefits program including Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance, and voluntary benefits.
• Eligibility for benefits from first day of the month following start date.
• Competitive salary and company equity via Restricted Stock Units (RSUs).
• 401K with company match up to 4% of eligible earnings.
• Flexible PTO and 8 company-observed holidays.
• Paid parental leave with 100% salary continuation for up to 14 weeks (birthing parents) and 8 weeks (non-birthing parents).
• Continuing education and professional development opportunities.

Location

• Must be able to live and work full-time in specified US states supporting remote work.