The Role

• Abridge is rapidly growing and looking for a Product Operations Manager to help scale the product organization with excellence.
• Drive clarity, unlock execution, and ensure product managers and builders focus on creating user value.
• Embedded within Builders org, acting as a key operating partner to product leadership and reporting into Operations.
• Hands-on role for a structured thinker with GSD energy.
• Reporting to the COO, turn product goals into actionable plans, maintain roadmap, and ensure smooth launches, communications, and enablement.

Planning & Alignment

• Maintain single sources of truth including roadmap, goals, and feedback tracking.
• Build a product operating system anticipating needs.
• Facilitate quarterly roadmap reviews with cross-functional inputs.
• Cascade product updates across the company ensuring clarity and consistency.

Launch Operations & GTM Enablement

• Own release process end-to-end including readiness criteria, beta programs, commitments, and launch playbooks.
• Partner with Marketing and Success to deliver enablement such as training, FAQs, release notes, and demos.
• Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders.

Knowledge & Tooling

• Build and maintain an internal knowledge base for product and GTM teams.
• Centralize, prioritize, tag customer feedback, route to relevant PMs and ensure review in roadmap forums.

Execution Excellence

• Track dependencies and surface risks with recommended resolutions.
• Build onboarding materials for new PMs to accelerate impact.

What You’ll Bring

• 3-5+ years in consulting, strategy & operations, product ops, investing, or related roles.
• Analytical thinker who designs product operating systems fitting context, not just applying playbooks.
• Skilled at driving alignment, distilling complexity, and clear communication.
• High EQ with ability to influence without authority and earn trust from PMs, engineers, GTM leaders, and executives.
• Bias to action and comfort with ambiguity, comfortable building and running systems.

Work Environment

• This is a hybrid role requiring a minimum of 3 days weekly in San Francisco office.