Responsibilities
Creating, implementing and measuring community engagement
Driving community strategy, development, growth, programs and community campaigns
Work with marketing to plan releases, marketing materials and content
Manage communication channels, including Discord, Telegram, Twitter, WeChat, Weibo, live chat, blog posts and forums etc.
Provides timely support to the questions & queries raised in the community by liaising with the Product team and checking necessary systems for an update
Representing the voice of the community, bringing community feedback to our Marketing and Product teams
Monitoring the industry for changing trends in community management practices
Provide daily, weekly and quarterly analysis to senior management.
Requirements
Strong understanding of cryptocurrency, and blockchain space. Not technical, but fundamental understanding (we will also offer training)
2 Years experience managing an online user community and customer service, or 3 years combined experience leading and working with an online user community
Excellent written and oral communication skills in English and Mandarin
Ability to hear, process, and respond to feedback from community members and come up with creative solutions to meet their needs
Experience running of live-ops, post-release game/app updates
Active following on twitter, Telegram, Discord, WeChat and other social media
Can work independently, a self starter
Nice to have:
Experience or familiarity in blockchain development
Deep understanding of games
Familiarity in working with third-party IP
Additional Information
Please attach any portfolio or showcase of your work such as Games, Websites or GitHub repositories. Short-listed candidates will be contacted.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Only short-listed candidates will be contacted. Information of unsuccessful applicants will be destroyed after six months.
THE PERKS
Dynamic and Multi-cultural work environment (15 nationalities and counting!)
Token and NFT incentive schemes provided by Animoca Brands
Flat company structure: your ideas get heard by the right people very quickly
Casual work attire
Opportunity to get involved in working with various subsidiary brands
Benefits (Medical / Life / Transportation Allowances)
_ Personal Information Collection Statement: _
Personal data provided by the Job Applicant will be used strictly in accordance with the Employer's Personal Data Policies, a copy of which will be provided immediately upon his/her request. All classified data will be treated confidentially within the Human Resources & Administration Department. Personal data of unsuccessful applicants may be retained for a period of up to 3 months.
