Immunefi

Web3 Content Writer - Account Management

2 year ago

Job Description

Who we are

Immunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so weโ€™re looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If youโ€™re looking to join a fast paced, problem solving environment at the very core of decentralized finance, then read on.

Why we need a Content Writer

The Account Management team is currently in need of support to manage all content-related work which includes, but is not limited to supporting clients with their program pages, defining and outlining SOPs for our internal use, updating and auditing content of our public-facing Help Center. Our small operational team has been juggling the work but we would like to now bring someone on full time to take on this role.

Responsibilities

  • Change request management, coordination with clients, and updating of our bug bounty program documentation
  • Content creation and updating for our Zendesk-based Help Center
  • Content creation and updating for Slite Internal Knowledge Base
  • Defining simple SOPs and workflows

Requirements

  • 3-5 years of relevant or transferable work experience (ideally with high-growth tech companies)
  • Customer service oriented and client-facing background
  • Content writing experience (blogs, knowledge bases, help centers)
  • Ability to work through ambiguity and self-prioritize work
  • Interest and knowledge of DeFi/Crypto/Web3 space and a holistic understanding of the direction Immunefi is headed
  • Experience with content management systems
  • Comfortable working remotely and being very communicative and responsive with team members via Slack and other channels

Bonus

  • Experience and interest in the Crypto/Web3 space
  • Knowledge of how to build Help Centers and Content Management systems

About Immunefi

Website
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