Responsibilities

• Oversee daily clinic operations—from big-picture coordination to day-to-day details—including opening and closing duties and general office upkeep
• Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale
• Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits
• Schedule initial and ongoing appointments for members
• Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs
• Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families
• Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed
• Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings
• Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors
• Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget
• Participate in special projects across clinics focused on improving the patient and provider experience
• Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally

Requirements

• A passion for our mission to redefine behavioral health for children and their families
• A strong desire to create a standout patient experience, with a background in excellent customer service
• A genuine commitment to supporting clinicians in their life-changing work
• Experience in roles with high autonomy and high expectations
• Enthusiasm for building something new—and the drive to work hard, grow, and make a meaningful impact for families
• Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback
• Excellent written and verbal communication skills and a warm, welcoming presence with families
• Strong attention to detail and a commitment to following through on tasks, both simple and complex
• Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day
• Previous experience in a medical office and/or familiarity with insurance billing (a plus)
• A love of contributing to a thriving office and company culture
• A bias for action—responding quickly and taking ownership
• A “nothing is too big, nothing is too small” mindset