Job Description
- Design, develop, and maintain scalable digital learning experiences for GitLab customers, with a focus on self-paced eLearning and virtual instructor-led courses that align to defined learning outcomes
- Create clear, engaging educational content across formats (eLearning modules, slide presentations, facilitator guides, videos, hands-on labs, assessments) that supports GitLab certification, accreditation, and enablement programs
- Build and iterate multi-module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab, deepen product expertise, and drive measurable product usage
- Collaborate closely with Education Services, curriculum developers, subject matter experts, and cross-functional partners (such as Product, Engineering, Support, and Professional Services) to ensure learning content reflects current product capabilities and business priorities
- Design and refine virtual training experiences, workshops, and lab-based activities that give learners practical, guided opportunities to apply GitLab concepts in realistic technical environments
- Analyze learner, course, and program performance data to surface insights and make recommendations that improve content quality, learner engagement, knowledge retention, and program effectiveness
- Enable and support instructors, facilitators, and internal stakeholders by providing clear documentation, teaching materials, and guidance on how to deliver GitLab education content consistently in virtual environments
- Maintain a consistent instructional approach, visual style, and content standards across digital and virtual learning experiences while managing multiple projects, timelines, and stakeholders in an all-remote, asynchronous environment.
Requirements
- Background in instructional design, learning experience design, curriculum development, technical training, or related fields such as education, learning and development, or enablement
- Experience using eLearning authoring tools and digital learning platforms (such as Articulate Rise, Storyline, Captivate, Clueso, or Camtasia), including basic configuration, publishing, and analytics
- Experience developing and executing digital learning programs and campaigns across channels like self-paced eLearning, virtual instructor led training, video, interactive labs, and presentations
- Ability to analyze learner and platform metrics to assess performance and optimize courses, learning paths, assessments, and certifications
- Skill in planning and managing learning projects, coordinating with multiple stakeholders and subject matter experts, and meeting deadlines in a structured, organized way
- Proven experience helping to shape and implement learning strategies and initiatives that support product adoption, customer outcomes, and business goals
- Strong written and verbal communication skills with the ability to explain complex technical concepts clearly to different audiences and learning formats
- Ability to work independently and collaboratively in a distributed team, with openness to learning new tools and applying transferable skills from related technical or educational disciplines.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Home Office Support
