About Super.com
Super.com was started to help maximize lives for both customers and employees, offering more than just a job but an opportunity to unlock potential, where learning is celebrated and impact is realized. This is a high-growth tech company that cares about people and career progression.About the role
The newly created senior individual contributor role is focused on protecting the integrity, safety, and profitability of Super.comβs financial products portfolio, particularly with Super.com Card, Cash Advance, and KYC workflows. Responsibilities include executing fraud and risk operations to handle customer lifecycle processes, from onboarding to loss mitigation while balancing risk reduction and customer experience. You will help develop scalable fraud controls, working cross-functionally with Product, Engineering, Finance, Compliance, Operations, and vendors to mitigate fraud and operational risk.About the team
Risk Operations at Super.com operates as a centralized function across fraud prevention, financial crime, and transaction integrity, encompassing various fraud types and regulatory compliance while supporting sustainable growth.What youβll be working on:
- Execute operational risk and fraud review workflows.
- Perform manual investigations into suspicious behavior.
- Monitor fraud, KYC, and operational dashboards.
- Support the development of operational procedures and controls.
- Partner with teams to improve controls and operationalize changes.
- Help define and improve risk reporting for leadership.
- Identify root causes behind fraud and recommend improvements.
- Support escalation handling frameworks.
What weβre looking for:
- 3+ years of experience in fraud operations or related fields.
- Strong knowledge of fraud prevention and risk controls.
- Excellent analytical thinking and attention to detail.
- Strong communication skills to explain risk decisions.
- Ability to operate in a fast-moving, cross-functional environment.
Bonus points for:
- Exposure to SQL or BI tools.
- Experience in fintech or payments environments.
- Relevant certifications such as CFE, CPFPP.
- User of operational tools for fraud prevention.
- Experience in building or documenting operational processes.
Weβve got you covered:
- Remote-first flexibility with a work-from-anywhere policy.
- Unlimited PTO and company-wide recharge days.
- Weekly UberEats credits and travel discounts.
- Generous parental leave and flexible return-to-work plans.
- Competitive salary, equity, bonuses, and benefits.
- Wellness budgets and personal development funds.
