Job Description
Polywork is the professional network for people who defy a traditional 9-5, and want to find the right people and projects to grow their network and their skills.
Polywork helps people discover new opportunities and showcase what they do โ from work accomplishments to side hobbies and passion projects. Use polywork to find unique collaboration opportunities and spend more time working on what you love with like-minded professionals.
As an open platform, our community is key to the success of the business. Our hope is to strengthen our connection and build a thriving community.
We're looking for a part-time entry-level support professional to assist our full-time employees when needed during business hours and to perform support tasks regularly during weekends. This role will report directly to our Head of Customer Support.
You Will:
- Respond to incoming emails from users via our Zendesk CRM
- Take ownership of customer issues and address them accordingly, consulting with our Head of Customer Support when needed.
- Evaluate and process reports of Community Guidelines violations
- File bug reports and feature requests
- Provide accurate, valid, and complete information by using the right methods/tools
- Follow communication procedures, guidelines, and policies
You Have:
- At least 1 year of tech customer support/service experience with international customers
- Exceptional writing and verbal communication skills (English)
- A strong ability to operate multiple applications and platforms
- Capability to handle multiple responsibilities at once and are very detail-oriented.
- $25-$35 per hour DOE
Join us as we strive to make the world more productive by connecting people to more possibilities.
