Strategic Operations Program Manager, Trust & Safety

over 1 years ago

Job Description

OpenSea is looking for a seasoned Trust & Safety operations program manager to help the team continue to build and scale operationally and drive cross-functional coordination with our product and engineering teams. In this role, youโ€™ll be building out and improving operational processes, scaling the impact of our ops teams, and mitigating trust and safety issues through the use of data and strong cross-functional collaboration. Weโ€™re looking for someone who is driven and passionate about solving novel trust and safety challenges in the Web3 space, has a strong bias towards action, and is excited to work in a fast-paced, ambiguous environment.


  • Improve and scale the Trust & Safety operational and content moderation workflows via process development, workflow optimization, product and tooling improvements, and automation of manual tasks
  • Manage, prioritize, and scope tooling requirements and requests from ops teams
  • Manage the review and labeling of sample data for the purposes of training automated detection systems, precision measurement, and prevalence measurement
  • Set up processes to identify, track, and escalate trends, emerging issues or threat vectors, and product or policy gaps and opportunities
  • Proactively identify and develop solutions for operational or cross-functional issues, gaps, and opportunities
  • Manage multiple large-scale programs, including developing and managing end-to-end project plans, providing cross-functional coordination and communication, and ongoing communication of project status, issues, and risks to stakeholders

Desired Experience

  • 5+ years experience in product operations, program or project management, or operational management roles
  • Experience in identifying, managing, and implementing operational improvement initiatives
  • Experience working cross-functionally and building strong relationships with product, engineering, legal, and other ops teams
  • Demonstrated record of critical thinking and creative problem solving to address complex, multi-disciplinary challenges
  • Thrives in ambiguity and can adapt and lead through dynamic and fast-paced environments

Nice-to-Have Skills

  • Experience with operational roles in Trust and Safety
  • Experience (formally or informally) with blockchain technologies, Web3, or NFTs
  • Experience working in a high-growth startup

The base salary for this full-time position, which spans across multiple internal levels depending on qualifications, ranges between $105,000 to $180,000 plus benefits & equity.

About OpenSea


OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. OpenSea is an open, inclusive web3 platform, where individuals can come to explore NFTs and connect with each other to purchase and sell NFTs. At OpenSea, we're excited about building a platform that supports a brand new economy based on true digital ownership and are proud to be recognized as Y Combinator's #4 ranked top private company.

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