General Manager, Platform

1 year ago

Job Description

As the GM of Platform, you will be the single-threaded owner responsible for planning, directing, and coordinating operations of the Developer Tools, Data Tools, Security, Billing, Identity + Authentication, Console teams. Youโ€™ll drive the vision & execution for an org including multiple service teams, managers, and PMs. Youโ€™ll be responsible for understanding the needs of customers, setting a clear vision and strategy for each service, organizing your teamโ€™s roadmaps & day-to-day work, monitoring the quality of services you deliver to customers, and hiring and developing a high performing team.

You will be a highly visible leader who partners with Sales/Legal teams to interface with our most visible customers on the security, reliability, and scalability of our developer platform; works hand-in-hand with our CFO and Finance on our AWS and infrastructure costs and driving cross-organizational efficiencies; partners with our product GMs to deliver innovative solutions that improve our products and data continuously; drive our commitment to operational excellence by developing ord-wide processes for instrumentation and incident response.

In this role you will:

  • Lead development of developer console, billing, and payment services at Mapbox. These include signup/activation flow, metering usage services, invoicing/payments, and fraud prevention and pricing plan definition and instrumentation.
  • Lead application security of the Mapbox services including Identity and Access Management, service security and certification, and IT security.
  • Lead developer tooling and productivity teams responsible for continuous integration and continuous deployment tools (CI/CD).
  • Lead data platform tooling to enhance and accelerate AI/ML projects across the company.
  • Define the architecture and policies for how we use AWS. This includes multi-account strategy, cross service/account communication.
  • Develop and drive adoption of a consistent incident response framework that other teams can follow to ensure we are addressing problems in a consistent and operationally excellent way.
  • Hire and develop high caliber and high performing individuals, and continue to build and structure your organization at scale.
  • Take ownership of profit and loss for the Platform organization.

What We Believe are Important Traits for this Role

  • 10+ years of software development experience.
  • 8+ years of management experience including managing cloud platform teams (AWS, GCP, Azure).
  • Experience leading security, billing, and developer tools/efficiency functions in previous role(s).
  • Proven ability to run engineering teams with accurate, timely delivery, and operate ongoing production services with excellent monitoring, metrics, alarms and incident response.
  • Expertise in designing and managing highly-available, distributed systems at scale and through rapid growth.
  • Track record of building self-service and high-quality tools for developers with a customer-driven mindset.
  • Broad range of experiences and real-world philosophies coaching, mentoring and leading a diverse group of lean/agile software engineers and managers. Strong perspective on professional development and performance management.
  • Proficient at leading global teams spanning multiple locations/time zones and executing remotely.

About Mapbox

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Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platformโ€™s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

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