Intercom

AI Deployment Specialist

1 month
We are looking for an AI Deployment Specialist to join our Professional Services team at Intercom.

In this role, you will

  • Act as the main product expert during customer projects.
  • Facilitate discovery of customer objectives and translate them into deployment plans.
  • Work with Project Managers on deployment tasks.
  • Execute tailored AI strategies based on customer goals.
  • Exceed KPIs for your Project Portfolio.
  • Collaborate with Support and R&D teams to resolve issues.
  • Ensure self-serve materials are up to date with the Customer Education Team.

You will need

  • 4+ years of work experience, including 3+ years in a customer-facing role.
  • Genuine interest and positivity in your work.
  • A passion for technology and problem-solving.
  • The ability to simplify complex topics for training.
  • Comfort with video calls and rapport building.
  • Adaptability to constant change and experimentation.

What we offer

  • Competitive salary and equity in a growing startup.
  • Free lunch and fully stocked kitchen.
  • Regular compensation reviews.
  • Pension scheme with up to 4% match.
  • Comprehensive health and dental insurance.
  • Flexible paid time off policy.
  • Paid parental leave for both mothers and fathers.
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About Intercom

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Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 

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