AI Deployment Architect

2 year

In short

Intercom is seeking an AI Deployment Architect to implement their AI Agent solutions. This role involves optimizing deployment plans, conducting customer discovery sessions, guiding change management, and collaborating across teams to enhance customer service implementations.

Where
Hybrid Β· Ireland β€” Dublin
Level
Mid-level
Intercom
Intercom
  • Productivity & Collaboration

Builds an AI-powered helpdesk with the Fin AI customer service agent.

2 open roles Β· usually open about 9 weeks
We are looking for an AI Deployment Architect to join our Professional Services team at Intercom.

In this role, you will

  • Optimize the playbook for AI Agent (Fin) Deployment.
  • Conduct detailed discovery sessions with customers.
  • Develop tailored deployment plans for a smooth AI-first solution implementation.
  • Drive adoption of Knowledge Management best practices.
  • Analyze customer data to optimize outcomes.
  • Collaborate with internal teams for implementation success.

You will need

  • Bachelor's degree in a relevant field or equivalent experience.
  • Exceptional problem-solving and communication skills.
  • Ability to handle multiple client projects simultaneously.
  • Passion for delivering exceptional customer service.

What we offer

  • Competitive salary and equity.
  • Flexible paid time off policy.
  • Comprehensive health and dental insurance.
  • Pension scheme with match.
  • Hybrid working policy with in-office collaboration.

Posted 2 year ago β€” it may no longer be active. Explore recent jobs

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