Intercom

AI Deployment Architect

1 month
We are looking for an AI Deployment Architect to join our Professional Services team at Intercom.

In this role, you will

  • Optimize the playbook for AI Agent (Fin) Deployment.
  • Conduct detailed discovery sessions with customers.
  • Develop tailored deployment plans for a smooth AI-first solution implementation.
  • Drive adoption of Knowledge Management best practices.
  • Analyze customer data to optimize outcomes.
  • Collaborate with internal teams for implementation success.

You will need

  • Bachelor's degree in a relevant field or equivalent experience.
  • Exceptional problem-solving and communication skills.
  • Ability to handle multiple client projects simultaneously.
  • Passion for delivering exceptional customer service.

What we offer

  • Competitive salary and equity.
  • Flexible paid time off policy.
  • Comprehensive health and dental insurance.
  • Pension scheme with match.
  • Hybrid working policy with in-office collaboration.
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About Intercom

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Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 

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