Overview
Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world-class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldnโt be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.How We'll Deliver Success
At Shippo, we aim to create the best shipping experience for our merchants (Bombas, Prose, hims, etc.). Every year, 100,000+ merchants ship millions of orders on the Shippo SaaS platform, either directly through our App for smaller volume shippers, or through our APIs for shippers with higher volume or increased complexity. As the Sr. Director of App Product, you and your team will work cross-functionally with go-to-market and product stakeholders to create the best shipping experiences for SMB merchants. Your team will focus on working with merchants to understand their shipping workflows and design optimal solutions that enable them to hand over entire shipping workflows to Shippo. You will co-own the P&L for the entire app business with your GTM counterpart. Shippo is extremely user-centric and always makes product decisions by balancing insights from user research, customer data, and best practices. If you love moving fast, advocating for users, and making the complex feel simple, weโd love to meet you!Shipping & Handling Responsibilities
- Define and implement the product vision, strategy, and roadmap for the app, ensuring alignment with overall company goals and customer needs.
- Lead and mentor a team of product managers to deliver high-quality app features and improvements for 100K+ merchants worldwide.
- Drive urgency and turbocharge growth for a SMB focused business
- Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to drive product initiatives and ensure successful launches.
- Own and drive Shippoโs understanding of SMBs, the people behind them, and their workflows through market research and competitive analysis.
- Prioritize and re-prioritize product roadmap items based on customer feedback, stakeholder input, and data analytics to ensure the most customer-valuable items get built.
- Oversee the product development process, and partner closely with engineering and design to ensure timely and high-quality delivery of features.
- Monitor and analyze key performance metrics to drive continuous improvement and optimize the user experience.
- Act as an advocate for the app within the organization, communicating product vision, updates, and achievements to stakeholders and executive leadership.
- Stay up-to-date with industry trends, emerging technologies, and best practices to ensure our mobile app remains competitive and innovative.
- Provide and seek feedback from others to continually push the bar for quality.
Do you tick the boxes?
- 10+ yearsโ experience โ with a strong focus on building B2B products for retail brands in a high transaction volume environment
- 5+ years of experience in building and managing high-performing product teams
- Demonstrable track record of successfully leading and growing app products with a large user base
- Experience working on logistics, fulfillment & e-commerce shipping products and services
- Deep understanding of Agile methodologies and product management tools such as JIRA.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Deep understanding of brand / retail customers with strong B2C e-commerce experience
- 3+ years of experience working in fast-paced environments, building and scaling B2B SaaS products
Whatโs in the Shippo package?
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
- Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible working
- One week-long company wide winter shutdown
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
- Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
