Company Overview
Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.By joining Datavant today, youโre stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-friendly team, and we empower Datavanters to shape their working environment in a way that suits their needs.
Responsibilities
- Manage the end-to-end process of digital project implementation, including identifying optimal paths to attain client & organizational goals, assessing, optimizing, and uploading data, tracking digital projects throughout their lifetime, driving timely interventions that impact outcomes, reporting results to clients, and performing complex analyses post-project to identify opportunities for continued improvement.
- Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products; anticipating challenges and proactively intervening to mitigate project impacts.
- Partner with Go to Market & clients to advise on project strategies, configurations and data needs, and architect win-win solutions.
- Partner with Go to Market teams to enable sales, including providing ongoing collaboration, training and support for those teams.
- Identify and support automation of repeatable implementations and customer support processes that will deliver ideal outcomes.
- Execute special projects to further the success of our digital retrieval products, digital vendor effectiveness, and the team overall.
- Provide feedback to the product teams to continually improve our product to meet customer needs.
Requirements
- Driven, entrepreneurial, analytical high performer.
- Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners.
- Ability to quickly ramp up on technical aspects of Datavantโs software and how it can be used for various end uses.
- Highly-organized, strategically focused, and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests.
- Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity.
- Creative problem solver; you excel at helping to problem solve customer needs rapidly and effectively engaging other internal stakeholders as needed.
Bonus Points if
- You have experience working at or with health plans, specifically in regards to data analytics or delivery.
- You have prior experience implementing SaaS solutions.
- You have prior experience in risk adjustment, and/or medical record retrieval.
- You have experience with complex data analysis, including experience with Snowflake, Sigma, etc.