About this role
Great writing, for everyone. Itβs our vision for Writer, and our customersβ visions for their teams. As a Trainer, you will play a crucial role in empowering our customers by delivering high-quality training sessions that cover administrative functionalities, style guide adherence, and end-user enablement. Your expertise will help users maximize their proficiency with our platform, ensuring they can leverage Writerβs features to enhance their day-to-day work. Youβll be reporting to the Manager of the training team and work very closely across our Customer Success and Technical Services teams to build a top-tier training program.Your responsibilities
- Admin Training Sessions: Conduct engaging and informative training sessions for administrators, focusing on platform management, user access control, and analytics.
- Style Guide Training Sessions: Guide brand owners on how to effectively use and customize the Writerβs style guide to maintain consistency and quality in their content.
- End-User Training Sessions: Lead comprehensive workshops for end-users, teaching them how to navigate the platform, use various features, and optimize their workflows.
- Curriculum Development: Continuously improve training materials and presentations based on user feedback and updates in our software.
- Feedback Collection: Gather and analyze feedback from training participants to enhance the learning experience and adjust training strategies accordingly.
- Performance Metrics: Monitor and report on the effectiveness of training sessions, aiming to meet or exceed satisfaction and usability targets.
Is this you?
- You are passionate about teaching and possess a knack for making complex subjects easily understandable.
- You thrive in a dynamic environment and are comfortable with adapting to the evolving needs of a diverse user base.
- You have excellent interpersonal skills and are adept at fostering engaging and productive interactions during training sessions.
- You love to travel for work.
- Proactive communication and organizational skills.
- Intrinsically motivated: you set the highest possible bar for what you do.
- A connection to our mission of Great writing for everyone.
- A natural affinity to our values of Connect, challenge, own.
Your qualifications
- Proven experience as a trainer, educator, or a similar role, preferably in a tech or software company.
- Excellent presentation and communication skills, with the ability to convey information clearly, and persuasively.
- Ability to develop training materials and curricula tailored to different learning styles and objectives.
Benefits & perks (US Full-time employees)
- Generous PTO, plus company holidays.
- Medical, dental, and vision coverage for you and your family.
- Paid parental leave for all parents (12 weeks).
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Flexible spending account and dependent FSA options.
- Health savings account for eligible plans with company contribution.
- Annual work-life stipends for: Home office setup, cell phone, internet.
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend.
- Company-wide off-sites and team off-sites.
- Competitive compensation, company stock options and 401k.
