About the Role
Youβll be part of the engine behind Freedβs internal and customer-facing operations. Youβll own the design, implementation, and maintenance of automations and AI-powered workflows that help scale our Sales, marketing, support, onboarding, CRM, finance operations and analytics. Youβll collaborate cross-functionally to identify inefficiencies, build solutions fast, and continuously improve the infrastructure we rely on to serve thousands of clinicians every day. You will be reporting to the VP of Finance & Operations, and will collaborate closely with different stakeholders in the company. We're looking for a creative systems thinker with deep automation experience, an obsession with simplicity, and strong ownership over impact. If you love making things run 10x smoother through elegant tech, this role is for you.How You'll Make an Impact
- Architect and maintain key automations across business systems (HubSpot, Stripe, Customer.io, Intercom, internal tools, etc.)
- Build robust data pipelines and operational workflows using tools like Make.com or n8n
- Integrate with third-party APIs and build internal tooling to reduce manual work and increase visibility.
- Collaborate with GTM, Support, finance and product teams to rapidly prototype and ship solutions.
- Own operational reliability of critical workflows, ensure alerts, error-handling, and logging are set up for every automation.
What You'll Bring
- Proficiency in Make.com or equivalent tools like Zapier, n8n, or Workato.
- Strong experience integrating with REST APIs, handling auth flows, and transforming data using Python or JavaScript.
- Ability to independently debug, trace, and improve complex automation flows across multiple systems
- Understanding of SaaS tool ecosystems including CRMs, marketing, billing, and support platforms.
- Experience building scalable, fault-tolerant operational systems with documentation and monitoring.
- Experience building and managing a large number of automation workflows, ideally end-to-end, with clear evidence of primary ownership and implementation responsibility (not just collaborative support).
- Strong cross-functional collaboration skills, including taking in and prioritizing automation requests from multiple teams, working closely with stakeholders to understand varied business domains, and designing workflows that are understandable, maintainable, and usable by others across the organization.
Nice to Haves
- Experience with prompt engineering for language models
- Exposure to RPA frameworks or internal platform engineering
- Experience in a high-growth startup
- Familiarity with HIPAA/GDPR/CCPA compliance requirements
What We'll Bring
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision provided for US-based employees
- Unlimited PTO
- Company sponsored annual retreats
