Key Responsibilities

• Gather and synthesize usage and performance data from various sources (e.g., user interaction logs, data analytics, customer feedback).
• Identify patterns, bottlenecks, and improvement opportunities in product workflows transforming it into highly intuitive user experience.
• Use modern data tools and, where applicable, technologies like AI or LLMs to enrich analysis and uncover deeper insights.

Monitoring & Performance

• Research, recommend, and help implement tools and frameworks for tracking key product metrics (e.g., latency, reliability, usability).
• Collaborate with teams to define and monitor KPIs aligned with product goals.
• Assist in setting up dashboards, alerts, and reports to support ongoing performance evaluation and decision-making.

Customer Insights & Product Development

• Work with Product, Design and Engineering to define feature requirements and prioritize enhancements that improve user experience and agent efficiency.
• Create user stories and deliver clear, data-backed recommendations to shape product roadmaps.
• Follow-up the development cycle to ensure that we deliver the best and optimal user experience in the agile manner.
• Create Knowledge Base articles, FAQs and product demos to support product launch and go-to-market.

Qualifications

• Student in Master degree (1st or 2nd year) from engineering or business school
• English Fluent
• First experience (internship) working in project/product team would be a plus
• Knowledge of Saas, product cycles and our business would be a plus