Responsibilities
- Own the vision, strategy, and roadmap for core AI experiences across the product portfolio
- Champion customer obsession through feedback, data, and research
- Bring a strong data-driven mindset and focus on measurable impact
- Drive product execution end-to-end with high bias for action
- Collaborate with engineering, ML, and data science teams
- Partner cross-functionally with PMs, Design, Marketing, and Go-to-Market teams
- Work with Product Marketing to ensure successful product launches aligned with customer and business goals
- Stay on top of emerging technologies to inform Level AIs product strategy
Basic Qualifications
- Bachelors degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university
- At least 7 years of experience in product management, with at least 3 years in building AI products
- Deep familiarity with Generative AI and Large Language Models
- Proven track record of ownership and execution in fast-paced environments
- Exceptional written and verbal communication skills
- Strong analytical and structured thinking skills
- Demonstrated ability to lead cross-functional teams and influence stakeholders
- Experience working with teams in other time zones
Preferred Qualifications
- Experience launching 0-1 products
- Domain experience in Contact Center or Customer Experience
- Experience leading teams
