Responsibilities

• Lead customer implementations of our products from kickoff through rollout
• Support accounts post-sales to ensure optimal product design and configuration
• Conduct workflow discovery and solution design sessions with stakeholders
• Configure the platform and validate data
• Collaborate with Project Manager on status reporting, timelines, and potential delays
• Communicate technical requirements and coordinate security and audits with customer IT teams
• Work with client services to improve implementation processes and documentation
• Travel up to 25-50% of the time

Requirements

• Bachelor's degree or equivalent experience
• 3+ years professional experience with data and analytics
• 2+ years experience in client-facing roles like consulting or implementation management
• Strong customer focus and problem-solving skills
• Experience with software implementation processes
• Understanding of healthcare IT systems and data
• Strong analytical skills and attention to detail
• Experience working with cross-functional teams
• Excellent communication, facilitation, and stakeholder management skills
• Problem-solving creativity
• Familiarity with project management tools and best practices
• Willingness to travel to customer sites

Bonus Points

• Graduate degree such as MS, MHA, MBA
• Experience and passion for process improvement, Lean or Six Sigma training (DMAIC, PDCA)