Responsibilities

• Collaborate closely with teams across the business including engineering, implementation, support, customer success, UI/UX, and product to provide expert guidance.
• Maintain multiple critical software solutions.
• Drive technology choices, implement new features, and influence the platform direction.
• Support product consolidation strategy and a unified platform direction.
• Collaborate with product teams to prepare project specifications and define the roadmap.
• Build high-performance, stable, scalable systems.
• Lead high-level architecture discussions and planning sessions.
• Define, analyze, and report on various metrics that determine the success of the Operations Cloud solutions.
• Monitor adoption, usage, and profitability impact of the Operations Cloud solutions and make recommendations to drive each of these levers.

Requirements

• 5+ years in a product management or product engineering role.
• Success working in an agile environment.
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product.
• Excellent organizational, quantitative analytical, and project management skills.
• Experience delivering high-quality technology products and services in a fast-moving environment where priorities shift rapidly.
• Demonstrated success in working with cross-functional teams.
• Excellent communication skills regardless of the audience.
• Ability to break down the long-term vision into specific, manageable deliverables that deliver user value as quickly as possible.
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements.
• Define, analyze, and report on various product metrics from usage to profitability.
• Monitor adoption, usage, and revenue impact of new services and features.
• Experience working in Salesforce, JIRA, and Aha! is desirable.
• Experience with government or government technology is preferred.

Technical Qualifications

• Operating system and cloud fundamentals - Windows, Linux, embedded systems, AWS.
• Software development Languages: C#, NodeJS, Electron, React, Ruby on Rails.
• Technologies: REST, SOAP, event-based communication.