Responsibilities

• Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
• Define and execute a product vision and roadmap that balances usability and business impact— through both best-in-class UX patterns and flow optimization
• Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
• Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
• Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
• Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
• Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience

Requirements

• 7+ years of product management experience in consumer tech, prior experience in ecommerce preferred
• Strong track record of successfully managing consumer applications across native mobile and web to drive user engagement and retention
• Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices, and a strong sense of aesthetics and attention to detail, ensuring every interaction is crafted with care
• Passion for high-quality design and interaction—you actively explore best-in-class apps and digital tools to stay inspired
• Deep experience with optimization and a data-driven mindset: experience using A/B testing, analytics, and user research to guide product decisions and optimize user flows
• Strong technical knowledge and understanding—you know how your product is built, the underlying systems that power it, and how to work effectively with engineers to create best-in-class products that can scale
• Outstanding communication and cross-functional collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
• Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle