About the Role
- Manage mid-policy revenue and retention, including policy changes, cancellations, and renewals.
- Lead one of two teams in the Retention Tribe: Renewals or In-Policy experience.
- Build and execute strategy to improve post acquisition net revenue.
- Build deep understanding of customer needs and reasons for policy cancellation.
- Work with pricing and operations teams to ensure effective pricing and retention tools.
- Own roadmap prioritizing customer needs, business priorities, and technical complexity.
Requirements
- At least 1-2 years of direct product management experience or exceptional expertise in related fields like product analytics, data science, consulting, or finance.
- Detail oriented with strong knowledge of KPIs.
- Quantitatively minded and comfortable with SQL or BI tools such as Looker or Tableau.
- Customer obsessed with experience in behavioral insights and balancing business and customer needs.
- Outcome oriented with strong prioritization and collaborative skills.
- Entrepreneurial, self-motivated, proactive, and adaptable to ambiguity and pressure.
- Excellent written communication and ability to tailor communication to technical and non-technical audiences.
Perks of the Job
- Flexible working: 3 days/week in London office with own working hours.
- Competitive bonus scheme.
- Flexible benefits budget of £50/month.
- Mental wellbeing support through therapy and mental health sessions.
- Learning and development budgets plus 2 days off annually for skill advancement.
- Private health care with benefits including gym discounts.
- Medical cash plan covering dental, optical, physio, and more.
- Tech scheme offering latest tech for less.
- 33 days holiday including bank holidays, pension, cycle to work scheme, and monthly team and company socials.
Recruitment Process
- Initial call with Talent Acquisition Manager (30 minutes).
- Experience and behavior interview with metrics estimation challenge (1 hour).
- Skill-based interview with a product challenge and collaboration (2 hours).
- Culture interview with senior team member (1 hour).
