Responsibilities

• Evaluate new Original Equipment Manufacturers (OEMs) and maintain strategic partnerships with approved OEMs
• Implement quality control (QC) processes for approved OEMs, including QC procedures for new stock acquisition
• Oversee the valuation, refurbishment, and market preparation of second life assets
• Conduct electrical home audits for partners utilizing at-home charging infrastructure, ensuring compliance with safety standards
• Serve as primary point of contact for all OEM cross-functional meetings, facilitating communication between internal teams, OEM stakeholders, and external partners
• Manage swapping station density requirements analysis and technical expansion readiness
• Oversee comprehensive after-sales maintenance requirements management for customers
• Gather, analyze, and report on quantitative and qualitative data regarding product performance, customer experience metrics, and business performance indicators
• Systematically identify, document, and report software issues and product defects to relevant points of contact
• Develop and deliver comprehensive training programs for internal teams on new EV models, technical updates, and procedural changes
• Coordinate procurement activities for parts, safety equipment, and testing resources

Requirements

• 7+ years of product and/or external partnerships management experience
• Strong technical and/or analytical skills, including the ability to conduct complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Familiarity with remote device control (IoT) best practices
• Experience as a cross-functional team leader without line management authority
• Experience in data-driven decision making and strategy development
• Preference for experience as an electric vehicle product manager, hardware product manager, hardware QA manager, or mechanical process manager

Additional Information

• This is primarily an on-site role based in Nairobi, Kenya
• Work travel is anticipated approximately one week every quarter, though may vary