Responsibilities

• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion.
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap.
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption.
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
• Make critical technology decisions and influence the long-term direction of the communications platform.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including those essential for scale.
• Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact.
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.
• Ability to coach and mentor junior product managers.
• Familiarity with industry standard security practices related to SaaS solutions and product capabilities.

Requirements

• 5+ years in product management or product engineering role.
• Success working in an agile environment.
• High level of intellectual curiosity and ability to ask great questions and seek data to interpret product needs.
• Excellent organizational, quantitative analytical, and project management skills.
• Experience delivering high-quality technology products and services in a fast-moving environment with rapidly shifting priorities.
• Demonstrated success working with cross-functional teams.
• Excellent communication skills for varied audiences.
• Ability to break down long-term vision into specific, manageable deliverables delivering user value quickly.
• Strategic thinking to expand customer use cases into platform-wide requirements.
• Define, analyze, and report on product metrics from usage to profitability.
• Monitor adoption, usage, and revenue impact of new services and features.
• Experience with Salesforce, JIRA, and Aha! is desirable.
• Mid-level technical expertise on cloud infrastructure (preferred AWS).
• Familiarity with GDPR; FedRAMP or other regulatory frameworks influencing architecture timelines.
• Familiarity with Cellular Technology Industry Association requirements.
• Knowledge of phone number types and MPS guidelines.
• Familiarity with Twilio, Salesforce APIs.
• Experience managing a security backlog; bonus for experience in container scanning and vulnerabilities resolution.
• Familiarity with email sending protocols – DKIM, DMARC, RFC508, Opt-In, etc.

Work Environment

• Remote work mode.
• Globally distributed workforce including locations in the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.